We hope that you are happy with all of your LaMiaMe Collection purchases, but if you are not, we will gladly accept a return within 14 days from the date you received your order.
Items must be undamaged and in sellable condition and must be returned in their original condition in a sealed box, with all garment tags attached. Returns that have been worn, used, altered, or damaged will not be accepted and may be sent back to you and/or a refund refused. We cannot be held responsible for any missing returns or items whilst in transit.
Please note that sale and markdown items can be returned unless marked “Final Sale”. All items marked “Final Sale” are final sale and may not be returned. Returns and exchanges for items marked “Final Sale” will not be accepted and will be sent back to the customer.
HOW TO PROCESS A RETURN
The process for returning your order is detailed below:
Complete the Returns Form
All deliveries come with a RETURNS FORM. This must be completed and sent to us with your return.
You may select a refund or exchange for all or some of your items. If selecting exchange, specify the item you would like. If your chosen item is not available, you will be notified by email as soon as possible and offered a suitable replacement, full refund or credit note.
Pack Your Return
When returning items ensure you enclose:
• The completed RETURNS FORM, including your order number
• The item(s) for return, including packaging
Send Your Return
For all returns use a reputable courier company such as DHL, or an express postal service to ensure your item is received within the accepted time frame.
Refunds will be credited to your original method of payment. Original shipping charges, duties, will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. Once your order has been receipted and inspected please allow 5-10 working days for a refund to be credited back to your payment method.
Any delivery costs paid in connection with the order are non-reimbursable or refundable. Moreover, any return delivery and clearance costs incurred by you when returning products are non-reimbursable or refundable.